Cleaner Hampstead Accessibility Statement

Our commitment to an accessible Cleaner Hampstead experience

Cleaner Hampstead is committed to providing an accessible and inclusive online experience for all users, including disabled people, older people, and people using assistive technologies. We aim to make it as easy as possible for everyone in the Cleaner Hampstead area to find information, request services, and contact our team.

We are continually working to improve the accessibility and usability of our website and digital content. By following recognised accessibility standards, we strive to offer a reliable, consistent experience across different devices, browsers, and assistive tools.

Standards and guidelines

Our goal is for the Cleaner Hampstead website to meet the Web Content Accessibility Guidelines WCAG 2.1 level AA. These guidelines are published by the World Wide Web Consortium W3C and explain how to make web content more accessible for people with a wide range of needs, including visual, auditory, physical, speech, cognitive, language, learning, and neurological differences.

We review our site design, structure, and content against these guidelines and work to improve areas that do not yet fully meet WCAG 2.1 AA recommendations.

Screen-reader compatibility

The Cleaner Hampstead website is designed to support common screen readers by using clear headings, meaningful page titles, and logical content order. We aim to provide text alternatives for non-text content, such as images, so that key information is accessible for people who rely on screen-reading software.

Where possible, we avoid using images of text, ensure that labels and form fields are correctly associated, and use descriptive text for buttons and controls, so that screen-reader users can understand and operate the site effectively.

Keyboard navigation

We recognise that many users navigate the Cleaner Hampstead site without a mouse. Our pages are being developed to support full keyboard navigation, enabling users to move through links, menus, and form fields using the keyboard alone.

We work to ensure that focus order is logical and predictable, visible focus styling is present, and keyboard traps are avoided. This helps people who use switch devices, alternative input devices, or keyboard-only navigation to access our information and services in the Cleaner Hampstead area.

Visual design and readability

We aim to use clear, readable fonts, sufficient contrast between text and background, and consistent layouts to support users with low vision or reading difficulties. Wherever possible, content is structured using headings and short paragraphs, making it easier to scan and understand the information.

Our goal is to ensure that text can be resized in the browser without loss of content or functionality, allowing users to adjust the display to suit their preferences.

Ongoing improvements

Accessibility is an ongoing process for Cleaner Hampstead. We regularly review our content, templates, and user journeys to identify and address potential barriers. When we add new pages or features, we aim to build them with accessibility and inclusive design in mind from the start.

We welcome feedback from people using assistive technologies or different devices, as this helps us prioritise improvements that make the greatest difference.

Contact for accessibility feedback and requests

If you experience any difficulty using the Cleaner Hampstead website, notice an accessibility problem, or need information in an alternative format such as large print or a more accessible version, you can contact us using the contact form provided on our website.

Please include details of the page or service you were trying to use, the type of issue you encountered, and, if possible, information about your browser and any assistive technologies you are using. This helps us investigate and improve the accessibility of the Cleaner Hampstead online experience.

We aim to respond to accessibility-related queries and requests as quickly as we reasonably can and to take practical steps to address issues that prevent people from accessing our content or services.